Effective date: October 14, 2026

This page summarizes how returns, cancellations, core charges, and refunds work at TDP Industries, LLC, doing business as Texas Drivetrain Performance (“TDP,” “we,” or “us”). It is a summary of our Terms and Conditions of Sale. If anything here differs from the Terms, the Terms control. Warranty claims are handled separately under our Limited 12-Month Warranty.

1. Returning a Part

• Get an RGA first. Every return needs a Return Goods Authorization (RGA) number, requested within 30 days of the invoice date. Please do not ship anything back without one. Returns without an RGA may be refused.
• Condition. Items must be new, uninstalled, and in their original packaging.
• Restocking fee. Every return is subject to a 20% restocking fee, which is deducted from your refund.
• Return shipping. You pay it, unless the return is for our error or a defective Part (see Section 3). We recommend insured, trackable shipping, because you bear the risk of loss and damage on the way back to us.

How to return an item

1. Contact us by phone or email with your order number and the reason for the return.
2. Wait for your RGA number.
3. Pack the item securely in its original packaging, write the RGA number on the outside of the box, and ship it to us.

We inspect every return when it arrives. If an item does not meet the conditions above, we may refuse the return, deduct for damage or missing items, or send it back to you at your expense.

2. What we cannot take back

• Items that have been installed, mounted, used, or exposed to fluid, or that show signs of installation or wear.
• Special-Order Items and custom, built-to-order, or custom-machined items.
• Used, surplus, clearance, or “random” items. These are SOLD AS IS, WITH ALL FAULTS, AND WITH NO WARRANTY.
• Items returned without an RGA, after the 30-day window, or in non-original or incomplete packaging.

If you ordered the wrong Part, or it does not fit because of a difference in your vehicle or setup, the standard return policy applies, including the restocking fee and your return shipping cost.

3. Our mistakes and defective items

If we sent the wrong item, or a Part arrives defective, contact us within five business days of delivery. After we confirm the problem, we will pay return shipping, waive the restocking fee, and replace the item or refund you, whichever you choose.

Damaged in shipping. For freight shipments, inspect the shipment before you sign. Note any damage on the carrier’s delivery receipt and photograph it before you sign. For parcel shipments, report visible damage to us within three business days of delivery. Keep all packaging until the claim is resolved. We will work with you to repair, replace, or refund items damaged in shipping when you report it on time and keep the packaging.

4. Cancelling an order

• In-stock Parts. Call us at (817) 508-8710 as soon as possible. We can cancel only if the order has not shipped. After it ships, the return policy above applies.
• Special-Order Items and custom work. Once we have ordered the parts or started the work, the order cannot be canceled or returned, and any deposit is not refundable. The exceptions are when we cannot supply the item, or when we are late (see Section 5). In those cases you get a full refund.
• Price increases on Special-Order Items. If a supplier price increase or new tariff changes the price before we ship, we will tell you. You may approve the new price or cancel for a full refund, including any deposit.

5. Late shipments

If we cannot ship your order by the date we gave you, or within 30 days of your order if we gave no date, we will tell you, give you a new ship date, and explain that you may cancel the late item for a full refund, including any deposit. If the delay will be longer than 30 days, or if it happens more than once, we will ask for your agreement to the new date. If we do not receive it, we will refund you.

6. Core charges

Transmissions are sold with a core charge unless the listing says no core is required. Some other Units and Parts may carry one too. The charge is shown separately at checkout.

• It is refundable when you send us an acceptable core.
• Acceptable core. The same type of unit or part that you bought, complete and not disassembled, repairable and not broken, cracked, or heat-damaged, and drained of fluid.
• Deadline. We must receive the core within 60 days of the invoice date. Contact us for an RGA number before you ship it.
• Refund. We inspect every core on arrival. If it is acceptable, we refund the core charge to your original payment method. If it is not, we may reduce or withhold the refund and will tell you why. We may charge a reasonable cleaning and disposal fee for a core sent with fluid in it.
• Shipping. You pay shipping on core returns unless we agree otherwise in writing.

7. How refunds are paid

• Approved refunds go back to your original payment method, usually within 10 business days after we receive and inspect the item. Your bank may take additional time to post the refund.
• Shipping charges are not refunded, except when we shipped the wrong item or a defective Part.
• Wrong address, refused, or unclaimed shipments. You pay the original shipping charge and the cost of sending the item again. We refund the product price, less any restocking fee, after we receive and inspect it.
• Exchanges are treated as a return of the original item plus a new order for the replacement.

8. International orders

• For a standard return, you pay all shipping, export and import duties, taxes, and brokerage, in both directions.
• We do not refund the original shipping charge, duties, or taxes on an order that ships abroad, except when we shipped the wrong item or a defective Part.
• The five-business-day reporting window for our errors and defective items applies to international orders too.
• If a shipment is refused, abandoned, or returned because duties or taxes were not paid or import rules were not followed, you owe the original shipping charge, the return shipping, and all customs charges. We refund the product price, less any restocking fee, only after the items are back at our facility and inspected.
• All returns must be authorized first.

9. Warranty claims

Returns for a warranty claim follow our Limited 12-Month Warranty, not this page. You must contact us and get authorization before sending anything back. For authorized claims on orders shipped within the United States, we pay reasonable ground shipping both ways.

10. Please contact us first

If you have a problem with an order, please call or email us first and give us 10 business days to work it out with you. Most problems can be fixed quickly that way. This does not limit your right to dispute a charge under the law or your card agreement.

11. Contact us

TDP Industries, LLC, dba Texas Drivetrain Performance
10710 Tube Drive, Suite 30
Hurst, Texas 76053
Phone: (817) 508-8710
Email: sales@txdrivetrain.com

Our full Terms and Conditions of Sale are posted on the Site.